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Repair information and support for the Acer Aspire E15 laptop, released from Acer in 2015. Model number: E5-575-33BM.

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Whys does my screen keep turning off?

Hi, My screen keeps turning off while im using it. When I press the keypad it comes back on but then turns off a couple of seconds later. How do i fix this?

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Usually it is a virus that causes this problem. Seen it happen before on a Windows 8 laptop.

You’ll need to use anti-virus software like Malwarebytes Anti-Malware and Superantispyware to remove those viruses.

Does it only happen when touching the trackpad? See if it happens when touching the keyboard only.

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Might sound a little stupid, but did you set your “turn off display” setting to Never in the Power Options section (specifically “Choose when to turn off the display” setting)?

Hope this helps.

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1 Comment:

Could be a back-light needs changing ,depending on the devices age.

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