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{A1706 / EMC 3071}—Released in June 2017, this 13" Macbook Pro features Kaby Lake processors up to 3.5 GHz Core i7 with Turbo Boost up to 4.0 GHz.

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MacBook doesn't boot after Mojave Update

Hi,

After updating to mojave, a friends macbook doesn’t boot anymore. First it did but the touch bar wasn’t working. After that, it didn’t boot anymore. The backlight is turning on but no feedback from the macbook, no chime, no beep, no apple logo.

I tried a lot of short cuts already (NVRAM and SMC reset) but since there is no feedback at all, it seems like the commands are not getting executed at all.

Currently I just let it run with the backlight on so the battery gets discharged.

I could open it and disconnect the battery but I don’t neccessarily want to remove the tapes on the battery cables if possible.

Anyone here experienced this or has a suggestion? The next genius bar is 2 hours away and I don’t have a car.

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2 Answers

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Ouch! Even if you open it up there is really isn’t much you can do. Then if you do open it up you might give Apple an out to not fix it under warranty depending on what country you are in and if your friend got AppleCare+ service contract.

I guess you’ll need to find someone to give you a lift to the Apple Store. Sorry ;-{

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Unfortunately, there is no warranty left and no AppleCare+ plan was purchased :(

I still hope that a discharged/disconnected battery can bring the cure…

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@gemba - Where are you located? Country and major city.

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Sweden, next bigger city would be Gothenburg.

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You do realize its still covered under Swedish consumer warranty law (three years). Best to make your way to Apple for a FREE repair!! Guarantees and returns – Sweden

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I think it was purchased in Germany since it has a German keyboard. And as far as I know under German warranty law, in the second year, you have to prove that the issue/problem was there when you purchased it. Thank you for your effort though!

The battery just died and I charged it again -> same issue :(

I guess there is no other way than bringing it to a genius bar appointment, right?

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I had the same problem

After an update the macbook pro touchbar was dead.

Now I also don’t live near an Apple store (about 7.000km away!), but speaking on the phone with them they said that is not possible that is because of their update. now there is another person having the exact same issue, and I am sure there are more.

I am sure we can find more people with the same problem

Andrea

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@andreaderosa - Christian's has a different issue than you.

Give this a try: How to Manually Refresh Touch Bar on MacBook Pro

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Christian Oehne will be eternally grateful.
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