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2.5 GHz dual-core Intel Core i5 processor (Turbo Boost up to 3.1 GHz) with 3 MB shared L3 cache.

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installation of Airport / Bluetooth card did not work

Recently purchased and intalled Airport/BLuetooth card on my MacBook Air Retina late 2012 model. Everything went smoothly but I get “Device Hardware Not Installed” when booting.. I’ve tried all the web tricks (resetting power, etc),, but I think my problem might be elsewhere in the cable or antenna?

Question is do you have other components that I could try?

If no, can I de-install and return the card for refund?

Thanks,

Mike

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Hi Dan, here is the "About this Mac" info.. thanks for helping

MacBook Pro

13" retina, late-2012

2.5Ghz intel core i5

8GB 1600mhz DDR3

Intel HD Graphics 4000 1024 MB

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First this is an open blog where volunteers help people with hardware questions. This is not the stores Storefront. If you need to return the part you’ll need to contact them Contact iFixit Customer Support

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Are you sure you got the correct one? MacBook Pro 13" and 15" Retina (Late 2012-Early 2013) Airport/Bluetooth Board

Often times I find the cable also needs replacing MacBook Pro 13" Retina (Late 2012-Early 2013) I/O Board Data Cable and sometimes MacBook Pro 13" Retina (Late 2012-Early 2013) Right I/O Board

MacBook Pro 13" and 15" Retina (Late 2012-Early 2013) Airport/Bluetooth Board Image

Product

MacBook Pro 13" and 15" Retina (Late 2012-Early 2013) Airport/Bluetooth Board

$49.99

MacBook Pro 13" Retina (Late 2012-Early 2013) Right I/O Board Image

Product

MacBook Pro 13" Retina (Late 2012-Early 2013) Right I/O Board

$49.99

MacBook Pro 13" Retina (Late 2012-Early 2013) I/O Board Data Cable Image

Product

MacBook Pro 13" Retina (Late 2012-Early 2013) I/O Board Data Cable

$4.99

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2 Comments:

Dan

Thanks for the advice and I’ve since reached out to customer support. The board you showed above doesn’t appear to be the right one.. the one I got was an exact physical match to the one I took out (so I think its correct).. as a last resort I’m trying to see if there is a cable or antennae component that could be the problem. I’m kind of assuming the board is fine at this point. Given the availability and low cost of external wifi devices, I am leaning towards returning the board and getting a small external wifi device instead.

Regards, Mike

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You supplied conflicting information on your system. How about clarifying which size 11" or 13"

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Mike Phillips will be eternally grateful.
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