my computer macbook pro is on the “choose user account” on the reset password in utility mode and shows no users to choose , as in no choices, nothing, just empty, all i really want to do is not lose my personal files , all of which are on my desktop. it won’t recognize my original password and user name nor my new one, please help
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At boot press the option key and enter the recovery partition where you will find the terminal utility. Open it and digit resetpassword in terminal window, that will open a new window with your account from where you should be able to set or change password. That should hopefully allow you to get back into your account correctly.
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