Rep: 261
6
7
Folks
Phone sounds when ringing, but when I try to play a video their is no sound, this is started today with my customer..i figure it could have been a faulty speaker?.
Any ideas?
Is this a good question?
Rep: 453
6
4
It likely isnt a faulty speaker if it works when ringning. I would suspect a software issue. Take a full backup, and then restore the device. Try setting up as a new iPhone first, and then restoring with the customers data
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do you mean a factory reset or full reset??
With Iphone will I have to log on to itunes etc.. and re register usernames and passwords?
Rep: 261
6
7
With Iphone will I have to log on to itunes etc.. and re register usernames and passwords?
do you mean a factory reset or full reset??
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Yes, take a backup and then do a full factory reset. Check if the sound works, and then restore the backup :-) You will likely need the customers icloud details
In the end it was just a dusty jack port after it was cleaned the audio was restored :):)
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