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The HP 1012 G1 was a tablet-laptop hybrid released in May 2016.

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hp elite x2 charging problem

my hp elite x2 no longer detects the charger and no longer charges


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Hi, ,

Visually inspect the tablet’s USB-C charge port, with a strong light and a magnifying glass to check that there is no lint etc, trapped in the port enclosure preventing a good connection. Also check if all the pins are there and that they’re all straight and parallel with each other.

If there is any debris in the port, do not use a metal pin or probe to try and clear it as you may damage the pins or cause an electrical problem in the tablet. See if it can be removed by using a vacuum cleaner. If it is still there then try using a sharpened wooden toothpick to gently try and pry it loose.

If the port seems clear then check if the port appears to be loose at all. Plug in the charger to the tablet only, not into the power outlet. Then whilst firmly holding the tablet near the charge port, gently (very gently) try to move the charge cable plug from side to side and up and down, and check if you can detect any movement at all in the port connector.

If you can detect movement then the port may have become disconnected from the systemboard. As the port is mounted directly on the systemboard, it will have to be removed so that the port can be inspected and determined if it can be reconnected or whether it has to be replaced.

If you can’t detect any movement in the port connector then the tablet may have to be opened and the problem further diagnosed.

Here’s a link to the service manual for your tablet. Scroll to p.50 to view the necessary pre-requisite steps and then the procedure to remove the systemboard.

Hopefully this is of some help.

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2 Comments:

When the charger is connected to the laptop. The white light does not turn on but the yellow light does.

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@karim aghapour ,

Try connecting the charger for 5-6 hours and check if then the power light is now white.

The battery may have become depleted for some reason and needs time to recover

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I had the same problem. My HP Elite X2 1012 G1 no longer recognized the power supply and could not be charged. The light-emitting diode on the power supply connector remained dark. The power supply was fine.

Maybe it was due to the Win10 22H2 update, which was installed shortly before. On HP's website I found a solution in the form of a hardware reset: Remove all peripherals, including the power supply, then press the power button for at least 15 seconds. Then reconnect the power supply. This helped me; the notebook will now be charged again!

Link to HP:

https://support.hp.com/ch-de/document/is...

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This also helped me thanks

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This fixed it for me.

Thanks, created the account just to thank you. U saved me alot of headache with a simple fix to my work PC.

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Thank you very much sir. This simple procedure has fixed my PC.

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I had the same problem. I was unable to install the BIOS update because the battery was too dead for it to boot up. I tried various 12v charging adapters plugging into the USB c port to no avail. I finally plugged in a 12v battery bank supply and it started charging!

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Sofiane Chikhi will be eternally grateful.
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