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An Android smartphone produced by Samsung released in January 2017.

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I dropped my phone and it hit the front screen now theres colors lines

I droped my phone and now theres lines all threw it going a cross it and theres two clolered lines going down it . The bottom if the screen is purple and blue . Any advice or does anyone know what is going on.

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How do I get them blue lines away from my phone that been drop on


So when i play a game theres random colors on my screen


How much is it to get it fixed


I dropped my phone now there are coloured lines on it will it bug? Or how can I get rid of them


@alexia15239 I'd suggest you start a new question of your own, making sure to tell us the model of your phone and add a picture of what you're seeing on it. That's the best way we can help you.


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Well first off, would you like the good news or the bad news?

  1. The Bad- In all reality, due to the color lines on your screen, the digitizer was damaged from the blunt hit to the screen during the impact. (Expect to pay anywhere from $60 and up for repair, (parts and labor), Unless you have purchased the Factory Warranty with your phone. Then you can send it in to the manufacture who will either send you a new phone or a refurbished one.

# The Good- After repairs, you will have a brand new phone with no color lines on your screen!

# Try these steps first before hand;

  1. a) Go to settings in your phone and back-up all your information, using cloud provided.
  2. b) Go to Factory Reset in your phone in the same menu in the settings menu, and choose how you want to reset.
  3. c) Follow instructions on your phones screen.
  4. (Turn your phone back on to see if the reset has fixed the error, (colored lines on your screen).

# If the above steps did not resolve your issue; *(Warning)* (Use this as a last resort)(Only try these steps if you have your G-mail and password, and you are prepared to lose any or all information, applications, contacts and so-on and so-forth.)

  1. a) Turn your phone off
  2. b) With screen off, press the power button and volume down at the same time.
  3. c) When the logo of your phones manufacture is on your screen, let go off the power button, still holding volume down until you see an Android robot on it’s back with it’s belly hatch opened.
  4. d) Now there should be some options on your screen. Choose, “Wipe Cache and Partition”... (using volume up and down to move the curser, and the power button to enter your choice).
  5. e) Next choose the option on the same screen, “Factory Reset”. This will update, and clear your whole phone back to factory settings, just like when it was brand new. This has worked many times for me, as a result to resolve a screen from glitching, colored lines on the screen, blank screen, and screen turning off and on.
  6. Hopefully these few steps will help you resolve the issue you are having with your phone. If not, like I said, in the bad news… this may cost you some money to fix.

# Mr. Gee

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Thx for the good and bad news, simply stated, easy to follow. Made the end of the world more like just another sling and arrow of outrageous fortune.


I am experiencing the same issue as Kaitlyn Wilson and I can't manage to even see the boot logo because there is a massive line through the screen with smaller color lines through it, and all graphics related things don't display.


Will my phone overheat or explode if those lines appear or can I still use it and if yes then for how long because my iPhone X fell just out of my pocket to the ground and now theres suddenly a green line. I've been using it since release


@dbnmore, A damaged screen won't cause your phone to overheat or explode. It's fine to keep using it, as long as you keep in mind that any waterproofing the phone once had is now compromised and of course if the glass is cracked there's always the chance of cutting your finger on a sharp edge. You can mitigate some of that by using a glass screen protector.


These comments are really different to what happened to mine I dropped it 7 inches off the floor and now there is a centre meter of a different changing colours on the screen what should I don’t abt it ? And I think it’s getting really bad and I don’t know who to go to and what to do about it but the weird thing is when ever I turn my phone off it goes off and then when I turn in on it comes back quickly starting with the colour green and a lot of the time it comes bright yellow and it’s weird..


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You put the phone in q condom and tie it then dip in water for 5 mins and itll be fixed.(freezing cold water)

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Hi @scott_mc,

If you're going to do this it's safer to put the phone in a plastic bag in the freezer.

Condoms have been known to fail ;-)


Does that really work?




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Kaitlyn Wilson will be eternally grateful.
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