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Repair information and guides for the iPhone 6S released by Apple on September 25, 2015. Models: A1688, A1633

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Lost photos in iPhone 6s

I woke up last Wednesday, and all my photos were gone on my iPhone. Only 18 were there from 2018. I spent 5 1/2 hours with Apple support who said they probably are there in iCloud and the only way to access them, was to reset the phone. The phone showed a huge amount , 1GB in back up and they said that was the only way to access them. I tried resetting the phone, it did not work. I cannot find them anywhere. What’s the point of having iCloud back up if you can’t access it?

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Did you try logging into iCloud.com and looking if the photos were available to be viewed?

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What do you see when you login to your iCloud account? Can you see those pictures there? If yes, then you can restore them by following the steps below:


https://support.apple.com/kb/ph12521

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Bev will be eternally grateful.
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