Launched on November 2014, the HP Stream 13 is a thin unibody Windows® laptop priced to compete with Chromebooks and the entry level MacBook Air.

9 Questions View all

I have a new battery but I still get a Battery not Detected indication

My HP Stream 13 will only operate with the power adapter plugged in. It indicates that the battery is not detected. It is a brand new battery and it will not charge or be recognized by the computer. I initially replaced the original battery thinking that it was burned out. Today I unplugged and then re-plugged in the new battery and for a few hours it was detected but it still would not charge. It is now once again “not detected”. I ran a test and received the following report:

Battery Check: Primary-Replace (40)

FAILURE ID: M04435-7MD995-MFPV6K-C0D203

Product ID: K2L96UA#ABA

Primary Battery

Does anyone have any idea how to fix this?…is a component on the board fried that charges the battery???

Answer this question I have this problem too

Is this a good question?

Score 0
Add a comment

Free shipping on all orders over $100 or containing a Pro Tech Toolkit!

Browse Our Store

1 Answer

Most Helpful Answer

This may be a shot in the dark but try doing a power reset on the laptop following these steps linked below. Hopefully it helps:

Was this answer helpful?

Score 1
Add a comment

Add your answer

rentaspouse will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 1

All Time: 29