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Released January 2016, Identified by model number BDP-S3700

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Why does the open/close button not work

I have disconnected both the audio and HDMI cable from my device.

After turning on the device, pressing the open/close button has not effect. The green power led is on.

I have tried resetting by holding on the open/close button, and the plugging in the power cord. This did not fix the problem.

Any suggestions or advice would be gratefully received.

Answer this question I have this problem too

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@igreid wonder if it is in demo mode. While the player is turned on, press  ■ (stop) , RETURN, (pause), and then the SUBTITLE  button on the remote to disable it.

You can also try to open the case by inserting a paperclip in the hole of the drive

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Thanks for the suggestion. This did not help.

This is the second unit I have had this issue with

Not sure what to do next.

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Ian Reid will be eternally grateful.
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