new RCA 10 viking pro tablet wont turn on

i ordered rca 10 viking pro tablet from walmart and i received it yesterday. when i turned it on it stayed on the rca logo screen for awhile then turned off. and never came back on. now when i plugged it up to the charger the battery screen doesnt even show up. the blue light on the back by the charger port lights up when i plug in the charger so i i left it on charge overnight. but it still hasn’t come on. i’ve tried the reset button and that doesn’t do anything , i’ve tried the hard reset and still nothing.