Skip to main content

Released November 4, 2017. Model A1865, A1901. Available as GSM or CDMA / 64 or 256 GB / Silver or Space Gray. (Pronounced the same as "iPhone 10.")

1202 Questions View all

Stuck in recovery mode. Error (7) and (-1). What are my options?

My iPhone X is less than 2 months old.

The phone was connected to a power outlet and was hot spotting. I was working on my computer when all of a sudden I lost connection to the internet. Then I look at my phone and it is in recovery mode. The infamous Cable iTunes logo.

I’ve tried to update via iTunes version 12.8 (iPhone to iOS 11.4.1) multiple times on two computers, a PC and a mac. With updated macOS/Windows and iTunes to the latest version. I’ve tried with two different cables and tried without the SIM card.

I always get the same errors:

  • Mac error: The iPhone “iPhone” could not be updated. An unknown error occurred (7).
  • PC error: The iPhone “iPhone” could not be updated. An unknown error occurred (-1).

Then I tried two 3rd party software:

Tenorshare ReiBoot Pro with he latest version. Both Exit Recovery Mode and Repair Operating System options failed.

Dr. fone Repair and Recover failed too.

When I went to the store they tried the iTunes update once and said to restore. Like I can’t follow simple iTunes instructions.

What are my options to recover the data?

Can’t believe I’ve lost all those precious photos from the vacation I just took.

Is this a hardware failure? Should I opt for a new iPhone?

Answer this question I have this problem too

Is this a good question?

Score 0
Add a comment

1 Answer

Most Helpful Answer

Sounds like baseband chip failure. I’m afraid there is probably little to no chance of getting that phone working again without losing data.

You should opt for getting the phone fixed / replaced by apple under warranty as that is hardware failure.

If you did end up paying for software like Wondershare / Dr.Fone, they are a scam and are no better to using 3UTools and/or iTunes.

Was this answer helpful?

Score 2
Add a comment

Add your answer

Kolbeinn will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 7

Past 30 Days: 15

All Time: 2,102