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Fourth generation Samsung Android tablets. Released in April 2014.

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factory reset samsung galaxy tab 4

So I forgot my password on tablet. I've been trying to do the factory reset but when I hold the power, volume up, and home buttons instead having the reset options pop up I keep getting the custom os download page to pop up. What do I do? Can someone help?

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Hi @gavstar333 ,

Try holding the Power, Volume Down and Home buttons and see what you get.

Just a thought.

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I found this on a samsung help forum. It might help

  1. With the device off, press and hold the “Volume Up“, “Home“, and “Power” buttons.
  2. Release the buttons when you see the recovery screen and the Samsung logo.
  3. Use the volume buttons to navigate the menu and select “wipe data / factory reset“. Press “Home” to choose the highlighted selection.
  4. On the next screen, press “Volume Up” to continue.

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The recovery screen just never comes up- just keeps going to samsung screen, black, then samsung screen again. when I release, brings me to password page- which I forgot

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Gaven Rios will be eternally grateful.
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