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Repair information and guides for the iPhone 6 Plus that was released on September 19, 2014. Model: A1522, A1524

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iPhone unable to connect to itunes

Before this I had cracked my phone screen to the point where there was a black mark on my screen and wouldn't respond to touch in certain places. Because of this I was unable to put in my password which caused it to be disabled. I later got the screen fixed but now when I try to connect to itunes I get the "ITunes could not connect to this Iphone" message. I tried putting it in recovery mode but I get an error message that says "The Iphone software update server could not be contacted."

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Did that error message end with "The value is missing."? If so, it appears to be a fairly common problem (do a Google search for "iTunes could not connect to this iPhone") and you'll get a ton of "iTunes could not connect to this iPhone. The value is missing." hits. The error is frequently also involved with inability to do system restores. Here's a link to a fairly thorough answer applied to iPhone 6 and later iPhones. Perhaps it will help.

https://www.imobie.com/support/fix-itune...

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