New battery on MacBookPro not recognized

Question

MacBook Pro 13" Retina Display Early 2013

2.6 GHz dual-core Intel Core i5 processor (Turbo Boost up to 3.2 GHz) with 3 MB shared L3 cache. Released February 13, 2013.

120 Questions View all

Robert Tate @tate16t

Rep: 13

2

Posted: Jul 6, 2018

Options

New battery on MacBookPro not recognized

I just replaced my battery on my MacBook Pro 13" Retina Display Early 2013, that I purchased from iFixit. The battery is not being recognized. The machine powers up fine when plugged in. When I boot and get to the login screen it shows the battery symbol with a white X. When I login and access the System Preferences/Energy Saver/Battery, the battery shows 0% and clicking on "show battery status in menu bar" does nothing.

I already opened the machine back up to reseat the battery connector but not luck.

Can someone please suggest things to try?

Thanks

Answer this question I have this problem too

Is this a good question?

Yes No

Score 1

Add a comment

2 Answers

Dan @danj Rep: 479.5k Self employed contract worker 35 329 971 · Answer 1 · 2018-07-07T04:55:42-07:00

Most Helpful Answer

Dan @danj

Rep: 479.5k

Self employed contract worker

35

329

971

Posted: Jul 7, 2018

Options

Lets try doing an SMC reset How to reset the System Management Controller (SMC) on your Mac

Oh No!

OK, lets double check things. run this app coconutbattery and post a snapshot of the apps window here for us to see with the charger plugged in Adding images to an existing question

@tate16t- OK, the MagSafe adapter appears not to be connecting. What is the color of the MagSafe connector’s LED Amber or Green? Just to be sure you did take the snapshot with the MagSafe connected correct?

Review this Apple T/N to make sure you have the correct MagSafe adapter and the cable & connector surfaces are in good shape Apple Portables: Troubleshooting MagSafe adapters and lastly you may need a new DC-In Board, here’s the IFIXIT guide MacBook Pro 13" Retina Display Early 2013 MagSafe DC-In Board Replacement and here’s the needed part MacBook Pro 13" Retina (Mid 2012-Early 2013) MagSafe 2 DC-In Board

Product

MacBook Pro 13" Retina (Mid 2012-Early 2013) MagSafe 2 DC-In Board

$29.99

MacBook Pro 13" Retina Display Early 2013 MagSafe DC-In Board Image

Guide

MacBook Pro 13" Retina Display Early 2013 MagSafe DC-In Board Replacement

Difficulty:

Moderate

Guide

Adding images to an existing question

Difficulty:

Very easy

—

2 - 5 minutes

Was this answer helpful?

Yes No

Score 2

11 Comments:

I tried these steps with power connected:

If the battery is nonremovable:

Choose Apple menu > Shut Down.

After your Mac shuts down, press Shift-Control-Option on the left side of the built-in keyboard, then press the power button at the same time. Hold these keys and the power button for 10 seconds.

If you have a MacBook Pro with Touch ID, the Touch ID button is also the power button.

Release all keys.

Press the power button again to turn on your Mac.

Once I release all keys the machine powers on. The battery is in the same state.

Jul 7, 2018 by Robert Tate

I guess you'll need to get a replacement battery. Give the IFIXIT store a call or email them for instructions to get a replacement. Store contact Info

Jul 7, 2018 by Dan

Thank you Dan. I will do that.

Jul 7, 2018 by Robert Tate

Hey Dan,

I’m sorry to report that my replacement battery is now showing, ‘Service Battery’.

Can you please suggest what I should do?

Thank you

Sep 10, 2018 by Robert Tate

The MagSafe was not connected. I guess it should be?

Sep 10, 2018 by Robert Tate

Show 6 more comments

Add a comment