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The Western Digital My Passport Ultra is a USB 3.0 portable storage device with capacities from 500 GB up to 5 TB.

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WD My Passport Ultra Not Detected

I have almost 1.5TB in this drive. Can still my WD My Passport Ultra be fixed? Or I just need the files within my hard drive.

- My WD My Passport Ultra was not showing in [My Computer].

- My WD My Passport Ultra cannot be initialized due to hardware error.

- My WD My Passport Ultra still not showing in [My Computer] using other USB Cord.

- My WD My Passport Ultra was shown in [My Computer] depending on how it was inserted to a USB Port but i could not open any folder/file within the drive.

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i have problem with it

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I need a program that can restore the wd passport

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The drive being visible has multiple parts:

1) The USB interface must be working in order for the computer to recognize that there is a device at all.

2) The "driver" board on the disk must be somewhat working in order for the system to realize that the device is a disk and exists.

3) The actual spinning rust (called a disk) must be readable in order to store or retrieve files.

I think you may be having a problem with the USB interface and/or the "driver" board of the disc itself. Without seeing the device and poking around a bit, I can't be sure.

Dan

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Does it mean that i need to bring this on iFixIt so they could check it out?

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Serniel Barbosa will be eternally grateful.
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