Skip to main content

Fix Your Stuff

Right to Repair

Store

Released November 4, 2017. Model A1865, A1901. Available as GSM or CDMA / 64 or 256 GB / Silver or Space Gray. (Pronounced the same as "iPhone 10.")

883 Questions View all

Face ID not working correctly

Screen replaced with OEM part. Face ID intialises but is not working as it should.

When user rotates head during setup, it only picks up around 3/4 of the Face. Other times it can’t find a Face and just blues.

Any ideas? Checked connections, restarted phone etc.

I don’t believe the cable has become damaged as it is not saying ‘Face ID unavailable’.

Answer this question I have this problem too

Is this a good question?

Score 0

Comments:

Reinstall the screen or clean the screen to make sure there is no dust on the sensor hole.

by

Add a comment

2 Answers

Most Helpful Answer

I hope this will help you

Reasons why face id is not working

1. If your face doesn’t match 5 times.

2. If you iPhone X charge is 10% or below .

3. It might not work if you just switched on the device or restarted it .

4. Since 48hours if you haven’t unlocked the iPhone X

5. After 6 1/2 days if you are given a 4 hours time and if you do not unlock with Face id in those 4hours, a passcode is generated once you try unlocking .

solutions for face id

1. update your Os .

2. check face id setting.

3. reset face id.

4. re-starting iPhone X

5. make sure you are directly facing trueDepth

6. reset all settings

Was this answer helpful?

Score 1
Add a comment

there is an infared camera on the left side and a dot projector on the right side. you need to adjust one of the 2. most likely one of them is just not aligned just right in the cutout.

Was this answer helpful?

Score 0
Add a comment

Add your answer

Matt_M will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 0

All Time: 221