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Sound cutting out during quiet moments?

I’ve been having this problem for months now. Whenever there is a quiet moment during a movie or video game or something, my TV’s audio (Vizio D series) cuts out, by which I mean that the background noise cuts out abruptly when there is a pause between conversation. Not a significant problem per se, but it’s very annoying. I’ve tried various audio setting combinations but to no avail. 99% of the time, I use my PS4, but it does it through the cable box as well.

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Hi @caedus25 ,

Just double checking that you tried Volume Leveling option ON or OFF to listen if this altered the volume problem?

Also is there an option to Delete Audio Mode in case a custom audio setting has been created that may be the cause of the problem?

Can you try a different type of input to check if the problem is still there. Assuming that perhaps you are using HDMI for both your input sources that is

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Hi @jayeff,

I'm not sure what the volume leveling option is. As far as audio options for the TV, it has Surround Sound, Balance, Lip Sync, Digital Audio Out (PCM and Bitstream), Analog Audio Out (Fixed or Variable), and Equalizer. My PS4 has Audio options for Linear PCM, Bitstream Dolby and Bistream DTS. I've tried switching these up to see if it would help but to no avail.

As far as custom settings, I've reset the TV to factory default settings but still experience the issue. With the input options, I only have access to HDMI, though I have an older E series Vizio that doesn't go through this issue.

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Hi @caedus25 ,

What is the model number of the TV?

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Model number is D40n-E3

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Your sound problem is possibly eco friendly related ? my speakers cut out at low volume, very annoying, was told it is this eco management on devices in which if there is low or no sound, it cuts out, to be in line with laws concerning power saving etc. Eco Save the Planet ETC. like a TV doesn't receive a signal it will turn off after a certain time, that makes sense. but when I'm listening to my classical music relaxing at a low 3-4 setting, off it goes. Got no satisfaction when I returned my Harman/Kardon speaker set. !

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Hi @caedus25 ,

Here is an image taken from the User manual for a Vizio D40n E3.

It shows the Volume Leveling feature .

If you haven't got this option then perhaps you have different version firmware installed.

Block Image

(click on image to enlarge for better viewing)

Perhaps you can check if there is a firmware update

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I have the same issue on the exact same model of TV d40n-e3. The volume leveling feature is missing from the audio settings. I spent quite a lot of time searching for a firmware update but came up empty handed. Has anyone been able to solve this issue?

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I too have the same exact TV and I am also missing the Volume leveling feature. It infuriates me. I can't find any way to download a firmware update. I'm ready with a USB and everything. Please can anyone help?!?

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Seems to be a little better if it’s in sports mode!?

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I have the same problem but it only happens when listening to the sound through headphone socket or Bluetooth.

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I tried this on my Visio TV, but it doesn't seem to affect the sound cutting out.

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In Audio menu, select Analogue Audio Out. Change it to Fixed. That worked for me!

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Yeah I that seemed to fix it, if you are using a cable to the TV and using external speakers, the TV setting has to be changed.

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I think I fixed it on my philips tv. in audio menu turnoffsurround function. i am using ext spr mode . I went thru 3 patton disks and finally got rid of this annoyance. Now on to raiders of lost ark!

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No. I upgraded player software. (took about 45 mi to complete).Fixed

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Didn’t fix it for me. Nor did an update. Guess that’s what I get for buying a cheap

TV. Now, when there is a quiet tense scene in a movie, it gets ruined with the audio cutting out.

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Just maximize the TV volume, or if watching from a laptop, put the volume at the taskbar at full 100%. If you watching from VLC player, scroll the mouse on the movie at 200% and then reduce the volume at the speaker manually to adjust sound accordingly. I had this issue watching movies and at dead silent scenes, the volume used to cut off at my speaker. At jump scare scenes, I would not flinch because the sound would catch up late. By increasing the volume at the source at max ( my case Laptop volume 100% and VLC 200% ) this issue was solved. This works if you are using aux cable from TV or laptop to external speakers

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