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The Amazon Fire HD 8 (5th Generation) is a sleek, black tablet released by Amazon in September 2015. Model Number: SG98EG.

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Frozen on fire screen

My son's kindle fire HD 8 was working fine last night. He turned it on this morning and it is now stuck on the fire logo screen. I have tried holding down the power button multiple times for all the seconds recommend. I have tried the power and volume down button and restarting it from there. I have tried leaving it plugged in. I am now at a loss of what to do. Help please. We just got Wi-Fi yesterday and now he can't use it.

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I having same problem what do I do

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Melissa Jeter. this question is 2 years old and not very well visited. I'd suggest that yuo go ahead and ask your own question. https://www.ifixit.com/Answers/Ask That way it does not get lost like it does here. Give as much detail as possible. Which device, what happened to it and what have you tried to fix it?

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I had to factory reset and than reboot. Not a huge deal, because only my 5 year old uses it. But it sure was a pain. Hope this helps.

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My kindle fire will turn on and then say it's upgrading but the screen is blank I have lost all my apps It still shows the time and Nicola kindle and the icons at the top and bottom of the screen when I go into more the screen still stays blank and no apps at all does anyone now how I can fix this?

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I went throught all these same steps with no success, It wasn't until I took out the SD card that the kindle started working again. The card was dead which was causing the screen freeze on bootup.

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Had exactly this problem - couldn’t find an answer so contacted Amazon support who were brilliant. In short, turn off, hold start button and volume down button for a couple of seconds til machine starts, this enters the “techy” menu. Use volume buttons and then power button to select “wipe data / restore factory settings” option. Then repeat off, back to techy menu and reboot. Takes 5-10 minutes to then restart and you have to go through usual set up stuff again . . . .Amazon can talk you through this . . . . .

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7 Comments:

great advise. no help from Amazon, tried this with my Kindle which froze on the Fire start up. worked like a charm!

Thank you!

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Thank you so much for posting this! Just what I needed. I am back up and running!

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Thank you, thank you, thank you!!! I was ready to buy a new Kindle, until I found this advice! So helpful!

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Brilliant worked by just holding power button and left side volume for couple seconds then screen blanked and pressed power button & normal service was resumed. So happy

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That worked perfectly! Thank you for your help.

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If it is under warranty, see if Amazon will repair or replace it.

Otherwise, check this blog.

http://www.zaerr.com/blog/2013/04/24/res...

This will wipe the entire tablet, but you can redownload all your apps and stuff.

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Nowcan you provide similar instructions for the Amazon Fire 5th generation?

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can I redownload my passwords, banks

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Deana Miller will be eternally grateful.
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