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Epson XP-235 Ink Carriage Will Not Move Over To Replace Cartridge

Hi, To replace the ink cartridge on my Epson XP-235, I have to hold the "stop" button in for 6 seconds for the carriage to move over. However, it just will not budge. Nothing happens. At all. Whatsoever. Yet the printer is otherwise fine. I tried switching it off and on again - the carriage moves no problem when starting up, going through its process as it does when you switch the printer on. The carriage comes to rest at the far right of the printer, then just will NOT move when I hold in the "stop" button to replace the ink. Ive not had it that long - been searching for the receipt this morning as it may even still be under warranty, but I cant find the receipt. There's no rhyme nor reason for this issue - its not been knocked or anything and I had no problem last week when I changed one of the other colours (I always use Epson original inks). I read somewhere to try unplugging the printer and move the carriage manually, but it doesn't move manually. Any and all help will be very much appreciated. thanking you all in advance.......

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Thankyou for your reply. My husband had a look at it this evening. He logged into his account on the computer and the printer behaved perfectly, no problem at all, making me look a complete liar ....... ????? Very peculiar. Upshot is that the ink has now been changed and happily printing with no issues. Will be interesting to see what happens when the next cartridge needs replacing. Hopefullly I wont be back here.......

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Try unplugging it when the carriage moves to the correct position instead of moving it manually.

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