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Small media streaming device that plugs directly into your TV's HDMI port. Originally released by Amazon in November 2014. The latest version comes with a voice-activated remote.

93 Questions View all

Why won't my Amazon Fire Tv Stick Turn on?

I was getting ready to watch a movie with my fire stick. Then it just went to "no signal". The internet is connected, remote works, I've unplugged it from the tv and power source for about 5 minutes and it still won't turn on. I'm getting so frustrated please someone help me to get my fire stick to turn on.

Answered! View the answer I have this problem too

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My fire stick is getting stuck with Amazon logo & I have checked with other HDMI port,other cable,adaptor.Nothing works rite .Advise now .

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i examine your problem and now i suggest you to read this blog for more help:https://www.firesticksolutions.com/fires...

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Wow! This worked for me too. When I plugged my TV back in it automatically came on. That’s the only difference between what the poster did and what I had to do

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Mine keeps going to optimizing system storage and applications then it cuts off an says fire stick then Amazon and do it all again

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If your fire stick won’t turn on, you need to Disconnect the power cord on the back of the device or from a power outlet, then plug it back in. You can also use your remote to restart your device. Hold the Select and Play / Pause buttons at the same time for five seconds. Or, select Restart from Settings> Device> Fire TV menu. For more info visit the site https://www.firesticksolutions.com/fires...

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14 Answers

Chosen Solution

I had the same issue. I called Amazon and they provided me with the following suggestion that worked.

Keep your tv on and unplug the tv from the wall. Hold the power button for 30 seconds (while the tv is on and unplugged from the wall). After 30 seconds replug the tv and turn it back on. Go to the fire stick input channel and it should be working.

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This worked for me, thank you.

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Thank you so much, I was ready to throw the TV out the window. I have 2 fire sticks and my husbands one is working fine, I go to use mine and it doesn’t want to do jack .... so I replaced the batteries 3 times changed HDMI PORTS and CABLES it still wouldn’t come on so I found this site and thank God you posted what you did.

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I can't believe this worked. I thought all hope was lost. Thank you.

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Totally worked for me thanks. Was about to theirs away the sick

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Excellent, been trying for hours with all the other solutions - this one finally worked!

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You might want to try your Amazon Fire Stick in another device. It could be that the HDMI port that it was plugged into could have gone bad.

Try it in another device that you have access to that has an HDMI port on it. And change out the charging cable with another one that you know works. Pinning down problems with an electronic device sometimes takes some extra "creative work arounds".

If all else fails, I'd contact Amazon support for Amazon Devices. Hope you get your Fire Stick working again!

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It worked for mine it resets hdmi ports

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it not working

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I did a factory reset to my firestick and now it’s stuck on the login asking me if I have an a account or Am I new to amazon. It just freezes at this screen. Help!

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yay!!!!!!!!!

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My Amazon fire stick isn’t working. I tried to click on Netflix but it kept saying messages, like “Try Alexa, do this.” And it won’t let me watch anything.

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Was just experiencing the same problem. I finally figured out my power adapter had gone out. Swapped it with the one I charge my phone with and viola. Powered right up. I thought maybe the dongle adapter had gone out because that happened to a friend of mine so I think that’s a common problem as well.

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My fire stick is getting stuck with Amazon logo & I have checked with other HDMI port,other cable,adaptor.Nothing works rite .Advise now .

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Thanks, tried all options; This worked!!

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Thanks! I too bad the same issue and had thought that I would have to buy a new fire stick. After working through the directions twice, I was able to get it to to work. It was either the power adapter or cord, I replaced both to be on the safe side. Thanks again!!

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HERES HOW TO ACTUALLY DO THIS SO IT MAKES SENSE: unplug tv while it's on. Hold down the tv power button for 40 seconds (yes while it's unplugged). Plug in tv. Turn ok TV and switch to whatever your fire stick input is. It works. It's magic. You're welcome.

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Did not work for me

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All i get is black screen on my tv and hdmi in top left corner, i have tried everything thats been suggest but nothing, firestick not coming up, remote is dead so cant tell it to do anything, i have tried to reset my remote but no power to it and brand new batteries and this is the same on my tv upstairs aswell on a different tv and firestick its got to be something simple, virgin said it not them and it cannot be cos my

Phone is working oh i give up

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Didn't work for me

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Didn't work for me

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For anyone else experiencing this issue, it could also be the resolution the TV is set to. On the remote press the 'up' and 'rewind' buttons at the same time for 5 seconds to cycle through the different resolutions.

Amazon Fire TV Troubleshooting

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If you’re tried to:

(I’m assuming that you have an Amazon account and that you’ve REGISTERED and activated your Fire Stick)

1) Reset it to factory defaults

2) Tried another “power cable” to see if the one you’re using is defective

3) If you’re using the HDMI “dongle adapter”, remove it and try to plug the Fire Stick directly

into the HDMI port.

4) Failing everything else, I’d contact Amazon Support and see if they can get you up and running.

After all, those folks deal with those all day long and might have some “tips/tricks” that no one has mentioned online.

I’m sincerely sorry that it’s giving you grief, “electronic frustration” is one of the most aggravating situations with which to deal……..

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My fire stick is getting stuck with Amazon logo & I have checked with other HDMI port,other cable,adaptor.Nothing works rite .Advise now .

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This isn't Amazon.

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After I contacted Amazon a 2nd time (after receiving a new firestick and that one didn’t work), the customer service figured it was the power cord.

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whats the number to customer service

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Try to restart your device : Disconnect the power cord from the back of the device or from the power outlet, then plug it back in.

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He already did five times, you think the sixth is gonna work?

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I have 3 firesticks one for each tv. All work fine, never had any trouble. I bought an 4k to have the latest product. This is crap. Can i return for a refund? Where do i send it. I dont need it because it does not work.

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Why are you asking that on here? Did you buy it on this website?

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You should try restarting your device

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Are you still trying to fix the issue?

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My fire tv failed about a month after the window of being able to return it for a replacement. I tried using a different tv, different power cord, and everything outlined above. No matter what I did all I got was “no signal” on my tv. Eventually, I decided to take it apart and I heated it up with a hair dryer for 5 - 10 minutes or so till it was good and hot. Then let it cool down. Plugged it in, and it works fine again. Hope this helps someone else as a last resort.

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Mine actually already runs hot. I think that's a part of the problem.

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This worked for me thank you very much

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It worked!!!! I can’t believe this worked!!!! You rock!!!

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Why would / did this solution work?

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probably got hot enough to resolder / strengthen the solder points in key areas that had gone awry.

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Whenever you face the fire stick won’t turn on the issue just do the following steps to fix the problem.

  1. From the start, watch that your Amazon Fire TV is connected or not. In the event that, you haven’t unplugged it, attempt to educate the gadget utilizing the voice control include. For example, watch it, turn it on, and so forth. In the event that you keep on observing your fire stick showing a black screen, at that point take a stab at standing somewhat near the fire tv stick device.
  2. The next thing to do is to check the batteries that you embedded in the remote. In case, that you have not embedded them appropriately, your fresh out of the plastic new fire television stick won’t turn on. Additionally, ensure nobody covers the remote-control sensors as a joke.
  3. You will see no power in amazon fire tv stick if the fire tv has entered the sleep mode. To bring your device back in the active mode, press remote buttons & give commands for ensuring its not the real issue.

To get more info, you can read this blog '''http://www.customerssupporthelpline.c... where you will get complete information on how to get rid out of this problem.

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My Amazon Fire TV stuck after showing the Amazon logo was going into sleep mode and just would’nt turn on. I checked if the power adaptor was good. It was. I checked if the TVs HDMI port was good. It was. I reset the Fire TV stick by unplugging it from the power source and plugging it in again after 03 minutes. Again the Amazon logo showed for a brief while and then it was the same black screen. I tried pressing the select button of the remote to wake it up. I tried Alexa and gave commands to restart the stick. Nothing worked. I even tried resetting my surge protector and changing the positions of the Amazon adaptor. Nothing worked. At my wits end, I decided it had to simple. Yes it was. The extender dongle which was provided, which was bridging the gap between the TVs HDMI port and the HDMI port of the Amazon Fire Stick TV was the culprit. As soon as I disengaged the dongle and plugged the Fire TV stick directly into the TVs HDMI port it started working. The picture was a lot sharper. Obviously, since the extender dongle had gone bad it was not able to transmit the signals. That’s the solution. Hope it helps you.

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How come my firestick password won't work? I called the tech line and that said it will cost me $109 for 5yrs or$163 for life. Has anyone gone through this?

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Here are the quick solutions which might be solve your issues.

  • The distance of the Amazon Fire Stick remote from the device is a factor to consider. The remote works well when it is within 10 ft of the device. If you have a large room or hall, bring the remote closer to the TV, within the range.
  • The FireStick remote connects to the device via Bluetooth and not infrared rays. This means that the remote and FireStick do not have to be in the line of sight of each other. But, keeping the device inside a cabinet or in an enclosure might obstruct the signals. It will be a good idea to bring it out in the open to see if that’s what was causing the problem
  • Try not to keep a lot of electrical devices near FireStick as it may cause interference in the signal. Why won't my fire stick turn on

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Just restart your Fire TV

Restart your TV to tackle the video issues as here-

First, disconnect the strength cord from the outlet and system and put it returned again.

Or use your far-flung to restart as press and maintain the Select button and then Play/Pause again at the equal time for five seconds.

Or, just go to the settings and devices; here in the menu clearly click on Restart.

2) Check for Intermittent Internet Connection

If your web is susceptible or signals have zeroed down, there would be video issues for sure in Fire TV. For HD movies you need a strong and continuous signal. You can check your community popularity in your Fire TV.

You need to talk to your ISP for a like-minded range of connection to tackle the video associated issue.

To learn more about software updates for your device, visit:

Amazon Fire TV: https://www.amazon.com/

Fire TV Stick: https://www.amazon.com/firetvsticksoftwa...

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