Sound stops after a few minutes of using bluetooth headphones

Asus Laptop

Model: X550JK-DH71

OS: Windows 10

Main Web Browser: Chrome

I've been using the same pair of Bluetooth headphones to watch stuff on Youtube for several months now... completely free of problems.

Out of nowhere, I've suddenly run into a problem where the headphones completely stop putting out sound after just a few seconds of use. In addition to this, whichever Youtube video I was watching at the time will immediately buffer and refuse to play, Even if I try to skip ahead.

This problem is the same for all web browsers, and affects sound for the ENTIRE laptop.

When I turn off the Bluetooth headphones and just use the laptop speakers, sound plays fine once again, and videos immediately stop buffering .

I've tried another set of headphones, and the same thing happens while using them. There's obviously something wrong with the laptop hardware, and not something limited to just the headphones, or web browser.

What can I do to fix this?

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Hi,

Has your laptop been recently updated with the Fall Creators update Win 10 version 1709?

Check in Start > Settings > Update > Update history to see if it has and when it occurred and if you think that the problem started about the same time.

If so (or even if not) try installing the latest Asus Win 10 bluetooth drivers applicable to your particular Bluetooth adapter model. (look in Device Manager to verify Bluetooth hardware maker)

See the Notes section near the top of the webpage regarding installation of the drivers.

(do not be tempted to update other hardware drivers from the page at this stage. Fix one problem at a time.

If it ain't broke don't fix it ;-)

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For all intents and purposes, this seems to have fixed the problem, thanks for your help! Now, let's just hope it stays this way.

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Hi,

It will, but come the next "major" Win 10 OS update, something else is bound to need your attention.

Cheers.

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This solution may be helpful....

"Windows+R" >devmgmt.msc

1. Generic Bluetooth Adapter > properties > power management > Un-select "allow the computer to turn off this device to save power"

2. Human Interface Devices > NAME_OF_UR_BLUETOOTH_HEADPHONE > Properties > Power Management > Un-select "allow the computer to turn off this device to save power"

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