Keyboard and trackpad not working except on Linux Ubuntu or Windows
Hello,
Here is my issue :
The keyboard (except the power button) and the trackpad are not responding.
The keyboard lights but the shift key does not lights the led.
The trackpad unlock well the "force touch".
The keyboard and trackpad works perfectly well when I boot on Linux or Windows USB key.
Apple "Genius" Bar said : replace ribbon cable or replace all the top case (and give us money).
Independent repairer does something, the problem is fixed when I pick up the computer. The issue reaper when I do a 30 minutes bus/walk to home (x3 times). We don't understand nothing.
At the beginning, the problem appeared intermittently : I'm at a place, it does not work. I walk to another place, 30 minutes walk, it is working again.
The computer is on Mac OS X High Sierra 10.13.1 and the issue was only seen on the High Sierra version.
Can someone help ?
Thanks !
Is this a good question?
12 Comments
If you paid the guy that did the repair "Independent repairer does something, the problem is fixed when I pick up the computer. The issue reaper when I do a 30 minutes bus/walk to home (x3 times). We don't understand nothing." Ask for a refund if it broke half an hour later.
by Aiden
Thanks for the reply Aiden Baker but the independant repairer guarantee the reparation for 3 months, so I only paid once and if they don't repair it, I will see... ;)
by David Libeau
My guess is that there's component damage on the logic board causing intermittent problems. If the problem happens sporadically, it's entirely possible that it started working while it was in the repair shop's possession and the repair shop decided to deem it fixed.
by Adam Baldwin
@rarson But why is it perfectly working when I boot on a USB key with Ubuntu or Windows ?
by David Libeau
@davidlibeau It's entirely possible that the other OS drivers do not utilize some of the hardware capabilities. For instance, I've seen plenty of computers, both Windows and Mac, that do not boot properly in normal mode when using the correct graphics driver, but boot fine in Safe Mode using the generic Safe Mode drivers.
by Adam Baldwin
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