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Single function HP Officejet printer introduced in 2015.

2 Questions View all

How do I made a hard reset of this printer?

I've seen searching and there's no info about it. Thank you in advance.

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The explanation isn't helpful. I can't find the Cancel or Wireless button on my HP 6978

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my problem is the same as above (stanpioro). Also can't login to post my question. Doesn't accept my email and password.

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4 Answers

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Ignacio Vila there is not much in terms of factory (hard) reset for a printer. In the case of the HP Officejet Pro all you have to do is to :

Turn the printer on, if it is not already on.

Wait until the printer is idle and silent before you continue.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

You can restore the printer to the original network settings. To restore the printer to the original network settings on the printer control panel, press and hold the Wireless button and the Cancel button together, approximately five seconds, and then release the buttons.

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Hi

Why have to unplug from the wall outlet?

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where or what is the cancel button

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Very unfortunate that HP cannot fix the problem of FALSE ERROR concerning Paper Jam.

(There is no paper jam but the Document Jam will not disappear).

For the HP 8720

Kindly explain:

“You can restore the printer to the original network settings. To restore the printer to the original network settings on the printer control panel, press and hold the Wireless button and the Cancel button together, approximately five seconds, and then release the buttons”.

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Where are the wireless and cancel buttons

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I believe the cancel button is the power button? The wireless button is the microphone with brackets around it?

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Very Simple. HP sucks!

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Hi Ignacio,

Google search:

Type “manual HP Officejet Pro 6230 printer”

Result:

http://h10032.www1.hp.com/ctg/Manual/c04...

“Overview of buttons and lights”

Page 5

And

“Reset the printer”

page 73 and 74

Or try a firmware update page 24

Some debris in the paper path, perhaps.

Let us know how it goes.

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Really because clearly he's not having a network issue is an issue with the printer brain that won't clear a false error. Network has nothing to do with it.

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Thanks Cara.

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My printer is brand new and I just set it up this week. I had turned it off after I was done using it. This morning, I walked into the room to find the printer blinking with an Error Code, and in haste, I just shut it off. Now it won’t even turn back on… Help?

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Ignacio Vila will be eternally grateful.
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