The Motorola Moto Z2 Play was released in June of 2017. It has a 5.5 inch screen and a non-removable Li-Ion 3000 mAh battery. Its rear camera is 12MP and its front camera is 5MP. Model number XT1710.

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Phone automatically turning off

Whenever I call/receive a call when the battery is at 30%the phone automatically shuts down and boots into safe mode and recent call history is deleted

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This phone is a very new model, perhaps you it's still under warranty and can be returned or repaired free of charge?

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2 Answers

Well, if the Phone is new than send it back and you'll get fixed one

If the Phone isn't new you can try to factory reset your phone, however something like this tells me that the battery may be faulty...

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First I had sent it to service center but just they kept it for 5 days and gave me a formated phone

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Well send it back and tell them directly that format doesn't help...

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hi,

go

https://accounts.motorola.com/ssoauth/lo...

and request a service

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