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The Motorola Moto Z Play (model number XT1635-02, XT1635-01 and XT1635-02) is a droid smartphone that was released in September 2016. The Moto Z Play can be easily distinguished by the word “moto” placed at the top and the square home button placed at the bottom of the front of the phone.

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phone trying to download system update ndn26.118-23 and fails at 97%

moto z play phone trying to download system update ndn26.118-23 and fails at 97%. i have literally spoken to 14 people from verizon and motorola. it starts the download, stays at 0% for 5 hours. fails. waits an hour and tries again. i have a secure wifi connection. i have tried a reboot. tried to download from safe mode. tried to manually download froom a computer where it gets to 97% and fails. we tried usb port debugging and a few other dev menu options and all failed. i am trying to avoid a factory reset. i had to do a factory reset 30 days prior and it completely wiped my phone and took me 2 weeks to put everything back because it wiped everything and nothing came back. i had to manually put everything back in because my google account didn't save anything like it is supposed to. anyone have any ideas as to how to either force the update or stop the update from downloading?

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This sounds like a problem with the ROM flashed to your phone.

Look around this

This forum can tell you if you need to completely re-flash 7.1.1 to your phone or if you can download the update and install it manually via "side load".

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michelle will be eternally grateful.
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