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Repair information and support for the Acer Aspire E15 laptop, released from Acer in 2015. Model number: E5-575-33BM.

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Why do I start up to a blank screen with fan kicking on and off

When I turn on my laptop it comes up with a blank screen and the fan kicks on and off. I restarted it and it says "preparing automatic repair" then diagnoses the computer. After the diagnosis it states "automatic repair: your pc did not start correctly" and gives me some options. I've tried to remove the battery, hold the power button for 2 mins and the put back together. I tried to hold the reset hole for 60 seconds and neither have been successful. Can someone help?

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Let me get this straight: it actually turns on and gets to the Windows startup logo. Right?

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@tami5661 this sound like a corrupt OS issues. You may have to do a complete install of your OS. This does not sound like a hardware issue. But to verify this, change the bootorder in your BIOS to either a USB or optical disk and then start with a bootable media. If that works the way it is intended you are having an OS issue.

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Tami will be eternally grateful.
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