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Sony's Xperia Z5 Compact is an Android smartphone featuring a 4.6" IPS LCD display with 720 x 1208 resolution, quad-core Qualcomm Snapdragon 810 processor, and 2 GB RAM. Released in October 2015.

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Low speaker and caller not being le to hear due to crackling noise

Bought my Dad one of these second hand last week. Made a phone call on it and it was perfect. However my Dad has taken the phone and now he's having too issues with it. He says the earpiece is too low and he can't hear anyone, also when he rings other people there is a loud crackling noise, it sounds like there is wind blowing into the phone. When he turned off the phone and replaced the SIM card it was okay for awhile Is this a SIM card issue, network issue or a phone issue, I'm super confused here.

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Mary Ellen if it worked better without the SIM card then the phone is okay. I would suggest you contact your service provider and repalce the SIM card. See if that makes a difference. Otherwise you need to consider diassembling your phone using this guide and make sure that everything makes proper contact. My first suspect would be a bad loudspeaker.

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Mary Ellen will be eternally grateful.
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