phone stuck on service logo screen

i have a zte grand x max 2 and it now stuck on the cricket logo screen and will not boot any further. is there a way to fix it or is my last option to do a factory reset?

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Before doing a factory reset try wiping the cache partition

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Well, and I apologize I don't know exactly how it works. You can try OD1N, which you'll need the correct files to soft boot the device. If that doesn't take you'll likely need to do a restore

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Wait for the battery to die and than try again. If this doesnt work i think u have to do a factory reset

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