Motorola released the Droid Turbo 2 in late October 2015. Model number: xt1585.

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USB connection not working

The data pins on my phones USB don't work so I can't fast charge or use the USB to connect to my stereo. Can it be fixed?

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Bought a new phone, Verizon told me it could not be fixed, so after buying a new phone I started to see if someone could fix my old phone. Well I want to thank you for this info, it did work for me and my XT1585 MOTO is as good as new. Thanks again Wade

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2 Answers

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Have you tried another cable? If so, have you tried cleaning the pins with isopropyl alcohol? I like to use a Q-tip.

Do a visual inspection of the port. It's possible that you have lint jammed in there. A toothpick or tweezers can work to clean it out.

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I tried cleaning and a different cord it is just the data pins that don't work

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I had the same problem about 5 times now and Verizon has replaced my phone under warranty. Loose charger port is a “known issue”

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Wade will be eternally grateful.
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