This is the device page for the Samsung Galaxy J7. The OS that comes stock to the device is Android OS v5.1.

111 Questions View all

Wet Samsung j7 is not working properly

what do I do if my phone fell in the water? it is not working properly. it is very difficult to use it because it presses random buttons and sometimes freezes until I turn it off and back on. PLEASE HELP.

Answered! View the answer I have this problem too

Is this a good question?

Score 2
Add a comment

Free shipping on all orders over $100 or containing a Pro Tech Toolkit!

Browse Our Store

2 Answers

Chosen Solution

@anadelmar first do not turn on your phone, charge it or try to connect it in any way. Remove the battery as soon as possible from the phone to minimize further damage. After that completely disassemble your phone by using these guides. Using 90%+ isopropyl alcohol, clean your phone by following this guide. It was written for an iPhone but all the points are still pertinent to your phone as well. While cleaning, check for obvious missing or damaged components. you can always post some images of your boards etc. with your question so we can see what you see. Use this guide Adding images to an existing question for that.

Once it is properly cleaned, replace the battery and reassemble your phone. then you can properly troubleshoot.

iPhone Image

Guide

Repairing iPhone Liquid Damage

Difficulty:

Difficult

1 - 2 hours

iFixit Image

Guide

Adding images to an existing question

Difficulty:

Very easy

2 - 5 minutes

Was this answer helpful?

Score 1
Add a comment

If you open up the backing and let the motherboard dry it may help.

Was this answer helpful?

Score -1
Add a comment

Add your answer

Ana DelMar will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 5

Past 30 Days: 31

All Time: 1,465