Ice maker not dispensing ice, compartment not opening

My grandparents have a 5 month old Samsung fridge that stopped dispensing ice about 2 days ago. It still makes a whirring sound but doesn't dump anything. We checked to make sure the "trap door" was opening, that's not the problem. The ice maker compartment won't open either. We followed the manual, called in a Samsung guy, but nothing we've tried is working. Where they live there are frequent power failures, but the last time they had one was only for a few seconds (it often goes out during the night when everyone's sleeping, so we don't know for sure that was the last failure) but not enough to melt the ice.

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The ice maker door should hinge at the top, life the flap and look into it and see if there is any ice in it. If not see if the wire lever is in the down position. If it is up it tells the maker that it is full and not to make any more ice.

UPDATE

Pull the whole unit out by sliding it straight out.

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We already tried to open the ice maker door. It doesn't move at all, and we think it might be frozen shut.

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