Best Buy Protection Plan

Greetings: I have read numerous complaints regarding broken/cracked touch screen glass (HP Spectre). Having purchased my new Spectre from B. Buy just four days ago, I opted not to buy into the "no questions asked" protection plan. Now I am concerned. Is the protection plan truly comprehensive? Could the aforementioned complaints have been avoided had these folks bought protection (B. Buy customers) Thanks. Rich B.

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Here are the terms and conditions of the Geek Squad Protection Plan:

The GSP-ADH plan appears to be comprehensive, and a broken/cracked screen seems to be covered under "Accidental Damage from Handling" Section 5.2. Take a look at Section 6 for what is not covered.

Also, I don't see where "no questions are asked". In fact, Paragraph 2 of Section 5.2 says they may ask you to explain how the damage occurred, and they may deny the claim if you fail to provide this explanation.

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Thank you, Tim D. I will visit the attached link asap. BTW, are you familiar with this glass cracking problem? Is it a real issue with HP?


Here is a link that you may have already seen:

I have no reason to doubt these people's experiences, and seems like a legitimate issue. The only thing I can think of that may cause such an issue is heat. Either a flawed design that causes too much heat to build up, or badly sourced components that can't handle any heat. Perhaps it would be prudent to shut down and unplug the computer when you are done using it, instead of letting the laptop remain in sleep mode when not in use (i.e. just shutting the screen).


Thank you again. :)


One more question if you please. My Spectre is only four days old. Best Buy has a fifteen day return policy. Do you think the cracking issue is sufficient to warrant my returning the Spectre for another choice (like Dell's XPS 15)?


It depends on your particular level of comfort. However, if choosing between two laptops and one has a known issue, I personally would choose the laptop without.


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Richard will be eternally grateful.
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