Acer 5253 needs to be reimaged
this laptop is not connecting to a HP scanner. HP says the services needs to be restarted and the laptop reimaged.
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@pearlieman I cannot see how re-imaging would find the HP scanner. Re-imaging usually refers to the hard drive or storage media. I would try to uninstall all files related to the HP scanner and then reinstall the drivers that match the scanner and your OS
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Errol -- "Reimaged" sounds like overkill. What OS are you running? Do you have device drivers for the scanner.
by Russ Walden