A television game console produced by Sony Computer Entertainment, also known as PS4. First announced February 20, 2013 and released November 15, 2013.

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Why can't I get into my PlayStation

The other day I was playing on my PS4 when I just unplugged it from the back and it turned it off. I came back later to turn it on and that's when I saw a black screen that said scanning storage and had a bar that went from 0 to 100 percent. After that was another screen that said connect the doul shock to the system I did that and then it brought me to another screen that said insert USB with version 4.72 I got on my computer and backed it up on the USB then brought it back to my PlayStation. When I tried it again it said error and said I didn't have the write file even though I had the right file from the website. Why is it still not working?

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You have to make sure that the USB is formatted to the proper file structure as explained on the sony ps4 website instructions.

For more help visit this page:


Scroll down and click on 'Update PS4 from computer'.

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There are 2 versions of 4.72.

The small version is for upgrade.

The large version is for full system reinstall.

Download and try using this one instead:


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