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Released on September 19, 2014, this 4.7" screen iPhone is the smaller version of the iPhone 6 Plus. Identifiable by the model numbers A1549, A1586, and A1589.

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Messages Crashes When Opening Message

Hi,

iPhone 6 running 10.3.2.

Issue is the messages app crashes and closes when any message is opened.

e.g., open messages > select contact > app crashes.

Any suggestions??

Thanks

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1 Answer

Use a program like iBackupBot to backup the messages first. Then use it to delete them all directly from your iPhone. Try it now. Problem gone ? It was one of your messages then.

Problem still there ? Then create a backup in iTunes and do a restore to factory settings (turn the iPhone off, hold the homebutton and plug it into your computer (while still holding the homebutton). Once it shows the iTunes icon on your iPhone you can let the homebutton go. iTunes will detect an iPhone in recovery mode. Choose to repair it when iTunes prompt you.

Afterwards restore your backup. Problem gone ? Then it was a software issue.

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