Laser printer introduced in 2012. The printer has a 35 PPM page rating and the first page comes out in 8 seconds. The HP M401n has 128MB of RAM, which cannot be upgraded despite the presence of a memory slot and access panel. The printer uses the HP 80A and 80X toner cartridge.

4 Questions View all

paper getting stuck under cartridge and between fuse and roller

I have changed the roller and fuse as it was blown but paper getting stuck between them and under cartridge printer says jam in cartridge area.

Answered! View the answer I have this problem too

Is this a good question?

Score 1
Add a comment
Deck the Halls
With tools and Fix Kits

1 Answer

Chosen Solution

Make sure the fuser is seated and check to see if the fuser rollers turn. Does the paper get crumpled on the leading edge? Does the paper show print? If the paper shows printing then the toner cartridge is OK, if it doesn't show printing then pull the toner cartridge out and open the flap and see if there is an image printed on it; if it is blank then the toner cartridge could be defective or the gear assembly driving the toner cartridge has failed. If the leading edge is crumpled, this will point to the location where the paper is jamming, look for bits of paper in the area where the leading edge is crumpled. If the paper is not crumpled, then check the sensor flags leading into the fuser.

Was this answer helpful?

Score 0
Add a comment

Add your answer

Zarnhoff Jacobs will be eternally grateful.
View Statistics:

Past 24 Hours: 1

Past 7 Days: 7

Past 30 Days: 46

All Time: 241