The UE Boom 2 is a waterproof, portable Bluetooth speaker known for its 360 degree sound. The Boom 2 comes in a multitude of vibrant colors and patterns.

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The Double Up Feature Still Has Sound Delay. Why is that?

So when I updated my UE Boom 2s to version 2.0.12, I got rid of the single speaker sound delay, making Netflix and videos a lot easier. Although, when I tried to double up, it worked, although the delay started again. I tried turning off my speakers, and turning them back on, but it still has the sound delay. If anyone can, please explain to me why that is and how I can fix it. Thanks!!!

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What are you using an iPhone, iPad or another phone or tablet?

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Sounds like the UE software still has issues ;-{

You'll need to chime up with UE support to see what they say Ultimate Ears Support

We may end-up to waiting still again! It took them almost 6 months to fix the delay issue before. I think the QA folks only listen to music, never watch a movie or TV show using the speakers on an iPhone or iPad.

Sadly, using two Boom's in a stereo config is not what most do. Don't get me wrong here! I think that a cool way to use them.

I have two (home & office) and did try using them is a double-up config but for music which you wouldn't notice the sync issue. I'll give it a try sometime Monday and let you know what I find out with my iPhone & iPad.

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Letter to Logitech/Ultimate Ears:

Dear Chris, Ben, Doug, Franck, Réception Lausanne,

I received a call from Ana at Logitech customer support today. She explained that she had been in touch with the "engineering team" at UE and that you would not be fixing the auxiliary input delay issue.

This is outrageous.

I asked her if this is because you cannot fix it, or because you are unwilling to fix it. She said she did not know.

Either way, the situation is made all the more SCANDALOUS since you REFUSE TO WARN ANY CUSTOMERS ABOUT THIS ISSUE. You have 2 opportunities to warn people – before sale, and before updating the firmware.

But you have not done ANYTHING.

This behaviour as people, and as a company is despicable. Why will you not ACKNOWLEDGE the problem, and stop DECEIVING your customers? It would NOT BE HARD for you to put a warning in the app to say that updating the firmware will create audio latency in the auxiliary input. It would also not be difficult at all to make a succinct note about this on your product website. BUT INSTEAD, you choose to DELIBERATELY MISLEAD EVERY SINGLE CUSTOMER WHO EVER BUYS A UE SPEAKER. This is absolutely callous and dishonest on your part and you should all be thoroughly ashamed of yourselves.

Why should there be more and more comments on your website:

https://community.logitech.com/s/questio...

like the following?:

Pollen_Pirate:

After every update the AUX port is basically pointless. Logitech I have a £5 Chinese speaker that doesn't have lag on bluetooth or AUX. Seriously you need to get your act together.

November 24, 2017 at 12:36 PM

I have brought this issue well and truly to your attention, and all you have done in the end is to make **** EXCUSES and explain how you DON'T CARE AND YOU WON'T DO ANYTHING TO FIX THE PROBLEM YOU HAVE MADE.

Well, I have no respect for people who act like this, who lie to customers and who do not take responsibility for their mistakes. I don't care how busy you are. THIS PROBLEM AND THIS DISHONESTY should be your NUMBER ONE PRIORITY TO RECTIFY.

I would appreciate a reply from one or more of you, rather than just hiding behind your lousy, stinking, corporate silence. Take some responsibility, Franck! Take some responsibility, Chris! Take some responsibility, Ben! Take some responsibility, Doug!

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Matt Parrish will be eternally grateful.
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