Keeps doing factory reset. Erases all contacts pictures including SD card. Everything lost. Has happened more times than I can count. What's wrong? Not sure its factory reset but acts the same as if it was
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Sounds like the System Firmware (Android Operating System) on the phone has gone haywire.
I recommend reinitializing the firmware using Samsung Smart Switch
Image on how to use Samsung Smart Switch for phone reinitialize:
Note: You can find the IMEI and S/N (Serial Number) usually on a sticker label in the battery compartment area at the back of the phone.
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We can try this but it only happens maybe once every month or two. It may be some time before we know if it worked
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