Released in October of 2014. This model, SM-G530H/DV Samsung Galaxy Grand Prime, comes in a White, Gray, or Gold casing.

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Why is my phone reseting and dealeating everything?

Keeps doing factory reset. Erases all contacts pictures including SD card. Everything lost. Has happened more times than I can count. What's wrong? Not sure its factory reset but acts the same as if it was

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1 Answer

Chosen Solution

Sounds like the System Firmware (Android Operating System) on the phone has gone haywire.

I recommend reinitializing the firmware using Samsung Smart Switch

Image on how to use Samsung Smart Switch for phone reinitialize:




Note: You can find the IMEI and S/N (Serial Number) usually on a sticker label in the battery compartment area at the back of the phone.

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We can try this but it only happens maybe once every month or two. It may be some time before we know if it worked


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