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Kid-Friendly Preloaded Tablet provides instant access to over 40 Sprout Channel episodes. With Bluetooth and Wi-Fi capabilities, the device can also be used as an Android tablet for parents in Parent Mode. Recognized by item model number HTDTRUS783203CB

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Why is the touch screen not working

I tried turned it off and still the touch screen doesn't work.

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Nikki Hollie sounds like a failed digitizer. For the repair, you can use the guides from here or use this video for that

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Nikki Hollie will be eternally grateful.
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