Kenmore Direct Drive Washing Machine

The Kenmore Direct Drive is a washing machine by Kenmore.

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Why is my washer making a scraping noise when it agitates?

Washer was working great until we moved, and now ever since then it makes that noise when it is in the agitates? We did not lay it on it's side, we used a dolly to move it to it's new location. I really need the help to fix! Everything else runs fine spins great and filled fine, just happens when it washes the clothes.

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had sears repair over today on same problem. ordered belt, cap and bearing going to run $200 to fix. its a maytag thats 8 yrs old and only used 2x per week so motor has a lot of life in it. i'm getting it fixed by sears.

priced new washers today on line and at Home Depot. with tax and delivery/set up running $400. a fix is a bargain. btw i called maytag and they wanted $400 to replace belt.

by Jamey

I had this problem, and chased it for a while. The drive pulley nut was too tight, causing this noise (my fault, I had been working on the machine). I backed off a quarter turn, and it's running fine now.

by Keith Finley

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It could be the pump bearing. Tilt the washer back. Look underneath and take the belt off. The pulley on the pump is metal. try turning with your hand both ways. If it grinds that is problem.Sometimes something works it's way into the pump assembly, this will make a clicking or scraping noise. When the motor drive coupler starts to wear down, the washer may also become noisy. Also make sure that there is nothing between the agitator and the tub that could cause it to grind. Make sure your washer is leveled. mayhelp you as well as good luck

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I had the same problem after I moved. I found out the cause was when I used a hand truck to move the machine it pushed the thin metal bottom of the machine up just enough to to contact the moving parts making a metal on metal grinding noise. I took the front panel off and pushed the metal back down- problem solved.

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Thanks Rene. I had the same issue with my 1 year old GE Hydrowave upright HE washer and we came across this blog and decided to try your solution first after we just moved and had the Sam issue with a scraping noise when the agitator was active. It worked! The bottom was buckeled a little bit and my hubby took the bottom off and pushed it into shape. So far, so good. No more scraping. Thanks!

by sherrylyle

You just saved me over $100 in repairs. The bottom was buckled, so far so good! Thank you!

by giggles717

Thank you so much!!!!! Mine is brand new and was making that metal to metal scraping sound during agitation. And it was from the dent on the bottom plate cause by the hand truck! I am thankful for your advice!!! I don't know why they make the bottom plate so flimsy?!

by mix

Same for me...hand truck dented the metal pan. Quick pry with a screwdriver and popped out the dent and no problems.

by Kevin

My Machine wasn't moved it just started making this noise out of the blue. Any thought? Could it be the same thing?

by Shayne

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There is a plastic cap on top of your agitator inside there are plastic "dawgs" that are rigid like a gear which grips the shaft when agitating. anyway they may have been bumped loose.there should be three or four in there. use one of those links that old turkey put in his reply to show you how to replace them.

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My lightly used washer was making a noise when the agitator was running, too. I put on a new belt, no help. Then I decided to remove the agitator. I pulled off the softener cup holder, and the bolt holding the agitator was buried in old softener junk. I pushed the socket into it, removed the bolt, and then the agitator. After flushing the agitator a lot in hot water, I turned it upside down and more gunk came out of the bottom. After cleaning for 20 minutes, no more gunk. Reinstalled the agitator, and it fixed the noise! I never could get the agitator apart, but evidently the gunk built up inside the gear and cog system, causing the noise. And the softener will work a lot better too!

by dan73vette

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direct drive, no belt or pulley.

go to sears parts with mo no and see breakdown.

worked on plenty of them. cant think what it would be.


'''direct drive, no belt or pulley.

go to sears parts with mo no and see breakdown.

worked on plenty of them. cant think what it would be.'''




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See if your insurance company can pay and you pay excess

Sometimes excess is same or Close to the repair cost

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Kristin Albertson will be eternally grateful.