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The Samsung Galaxy A5 (2016), an Android Smartphones released by Samsung Electronics in 2016.

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Sim Network Pin Blocked

I recently was traveling in Canada and have returned to Australia.

I bought this phone in Telus store for full price.

I inserted by Rogers Prepaid sim card and everything was fine.

Now I have inserted my Australian sim card, it was asking for a sim pin number.

But there is no sim pin number on my australian sim card.

I tried usual combinations i.e. 1234, 0000 and tried my pin number.

Now the message is:

"SIM network PIN blocked. Enter SIM network PUK"

It seems it has been locked to Rogers network because I put the rogers prepaid sim back in and this message doesn't appear.

Where would I get this puk code from?

Not sure if it is Telus or Rogers.

Appreciate any advice.

Answer this question I have this problem too

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3 Answers

Most Helpful Answer

You will have to get a new SIM card; if it is PUK locked the only options are to get a new SIM card or look on the card type plastic the sim came in and it will say it on that.

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Thanks for the response.

I have tried several sim cards and the only sim card not showing this message is the Rogers Prepaid Sim.

Also I have had my carrier to provide a PUK code for my home sim card and this doesn't work.

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Hey. did you get it to work? I have same problem with USA phone..


Hi. I have the same issue. I was wondering if by now you've been able to resolve this and could share it here?, Thanks.


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Was able to fix it with traveler sim card, just plug traveler international SIM, where rouming is available for the country phone locked to, and make 6-7 min phone call. It should activate and unblock samsung phone. WAS ABLE TO DO IT WITH SAMSUNG A7 2017.

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Thanks a lot : )


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benjiaadams will be eternally grateful.
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