Broken strap with brand new bag (Patagonia Mini Messenger 12L)

Hello wonderful Pantagonia staff,

I purchased my Pantagonia mini messenger bag at REI last fall and totally in love with it. I am a doctor and it works so well as a medicine bag, it fits all of my equipment in it. I've been keeping it in brand new condition. Unfortunately, last week, my puppy decided to chew the strap off when my mini bag were sharing the back seat with her! I am totally devastated.

I am a big fan of Pantagonia and this bag means so much to me since it's been with me in my journey so far. I am writing to see if you'll be able to fix the strap for me so i can continue to carry my bag. You can reach me at voelise@gmail.com

With great attitude,

Elise Vo, MD

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Elise Vo, You may have the wrong site, This is ifixit volunteer site and do not repair items here, we offer advice/trouble shooting on how repairs are made through answer forum. You are best to check with a local sewing/seamstress shop for an estimate on repairing/replacing the strap on your Patagonia Mini or use the link below to contact Patagonia. Good luck. I hope this helped you out, if so let me know by pressing the helpful button.

http://www.patagonia.ca/customer-service...

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Elise Vo will be eternally grateful.
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