I have an HP pavilion that is not connecting to the internet. I trouble shooted, restarted the computer, connected it to the Ethernet cord, and made sure there weren't any needed updates. Still, nothing works. Everyone else in the house is able to connect to the internet besides this computer.
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Some things to look at . First check the cable if you have another cable try it the problem may be with the cable . Next check to see your plugged in properly . Next lets go to the device manager and check the status of the network adapter. Does it say this device is working properly? Are the drivers up to date ? Try reinstalling the drivers . Updating will be difficult without internet access but not impossible . If you find no joy here then we should move on to the network card . Is it an on-board card or is it a pci card . If its a card then try reseating it . Take the card out and then reinstall. Not much can be done for a bad onboard nic other than to disable it and replace it with a PCIe card . Another thing you can try is to flush the DNS this can occasionally cause internet interruption. This will show you how depending on your OS . Another thing to look at is your anti virus software. Is it Mcafee ? Is it expired? If so it could be stopping you from going online. If this is the case then you will need to uninstall it or pony up and pay . Uninstalling requires a program like Revo uninstaller as the uninstaller in windows will leave enough crap behind in the registry to make life miserable . These are a few things to check into . Hope this helps
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