Reset replace toner error


Does anyone know how to override the replace toner error on this new version of Brother laser printer? The toner is only a month old!

Much appreciated!


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Found the answer! This solution will work for most of this type of printer (with an electronic instead of physical power switch and a button that says 'Secure').

Ensure that the 'data' pending light is not flashing.

Open the top lid of the printer and leave ajar.

Press both the “Secure” and “X Cancel” buttons together. Hold them together if needed.

In the case of the HL-L5100DN, just press 'OK' on the first item listed 'TNR-STR'

Or use the arrow keys to select the cartridge model you would like to reset and press “OK”.

Press the UP arrow '+' to select 'Reset' of the the cartridge.

Once reset is selected you will see “ACCEPTED” on the screen.

Phew! I can print again.


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Thank you, thank you. It worked!


Thanks, I was just about to throw this out the window !!!!


It doesn't exactly work like this: you need to press *first* on "Secure", *then* press "Cancel" while maintaining "Secure" pressed. If you do press both at the same time it says something about missing data and it does not show the toner reset menu.




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Here's how I reset the toner error message on my Brother HL-5200DW printer:

1. Open the front door & leave open

2. Press the back button until "Machine Info" appears on the display

3. Hold the "Cancel" and "Secure" buttons simultaneously

4. Use up/down to select the appropriate toner cartridge

5. "Ok" button

6. Hit the up arrow to perform the reset

7. Close the door and print!

I hope this helps people!

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Kenneth will be eternally grateful.
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