New battery not working after 100% charge

After replacing battery in HP Folio 13-2000 with a genuine HP battery when the power supply is connected to laptop it works great and shows that the battery is being charged. After letting battery get to 100% charge, I removed the power supply and the laptop immediately powers off. I tried to do a battery test with the HP support troubleshooter and it says not battery is detected, yet it shows the battery icon in system tray being charged. Laptop was working fine until battery died and was used with power supply until new battery was purchased and changed. I have checked all wires and all is good. I even changed back to old battery and get exact same results. Is this a common thing with an internal battery device??

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@bdankers ,Brian, Use the HP Resolving "Battery Not Detected" Problems trouble shooting link below to hopefully fix your issue. Good luck. I hope this helped you out, if so let me know by pressing the helpful button.

http://support.hp.com/us-en/document/c01...

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