The Microsoft Surface Pro2 is a Tablet/Laptop fusion that was released in 2013.The Surface Pro 2 is the successor of Microsoft's Surface Pro and uses Windows 8.1 through Windows 10.

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How do I retrieve the data from Surface pro 2?

Hi there, my surface pro 2 blocks me from logging into my own profile. So I was redirected to log into a temporary account where I don't have access to my own files. Is there any way to get this fixed?

Or I'm thinking to retrieve the data and change to a new device. How do I do it? Should I tear the surface down and get the ssd out of it and plug into my desktop to get the data from it (Does it even work?)

Thanks guys!

Answered! View the answer I have this problem too

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Just had a busy week, so I have only got time now to post my answer to fix the problem

Basically, the surface pro 2 wasn't able to log in for some random reasons. It just gave me black screen. But I was able to use the cmd thanks to windows 10.

Then I inserted an external hard disk and used the command prompt to copy the entire C drive to my external hard disk. Thank god it worked!

Now, I think I'm gonna find a time to reinstall windows and hopefully the surface will still be able to function normally! (Just bought a macbook real cheap so I'm not in a rush)

Thanks again guys for helping out! Cheers

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I would give this a try: When you can't sign in to your Microsoft account

Your account could have been suspended do to Spamming from your email account. Review the lower sections to see what you'll need to do to fix that.

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Thanks Dan, I will give it a try again when I get home after work. The latest situation is that the surface doesn't even have log in preview for me to log in...

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If you are getting the message "The User Profile Service failed the logon. User profile cannot be loaded.", then there is a simple fix.

Click Start, type regedit in the Search box, and then press ENTER.

In Registry Editor, locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

In the navigation pane, locate the folder that begins with S-1-5 (SID key) followed by a long number.

Click each S-1-5 folder, locate the ProfileImagePath entry in the details pane, and then double-click to make sure that this is the user account profile that has the error.

If you have two folders starting with S-1-5 followed by some long numbers and one of them ended with .bak, you have to rename the .bak folder. To do this, follow these steps:

Right-click the folder without .bak, and then click Rename. Type .ba, and then press ENTER.

Right-click the folder that is named .bak, and then click Rename. Remove .bak at the end of the folder name, and then press ENTER.

Right-click the folder that is named .ba, and then click Rename. Change the .ba to .bak at the end of the folder name, and then press ENTER.

If you have only one folder starting with S-1-5 that is followed by long numbers and ends with .bak. Right-click the folder, and then click Rename. Remove .bak at the end of the folder name, and then press ENTER.

Click the folder without .bak in the details pane, double-click RefCount, type 0, and then click OK.

Click the folder without .bak, in the details pane, double-click State, type 0, and then click OK.

Close Registry Editor.

Restart the computer.

Log on again with your account.

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Thank S W, I will give it a go when I get home after work. The latest situation is that the surface doesn't even have log in preview for me to log in...

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@solomonlin, on 8 failed attempts to start up Windows (ie, you force a shutdown while starting up, you can access the repair screen for Windows (i.e. clean reinstall, repair, safe mode, etc.). You can try this as a last resort to see if you can get your files via the Safe/repair mode.

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Solomon Lin will be eternally grateful.
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