ms surface pro4 keyboard not functioning

my ms surface pro4 off-screen keyboard loses contact or does not function from time to time. sometimes it works, sometimes it doesn't.

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I think Microsoft should cover that under warranty as it should not do that.

I know that my cover loses connection if used near 130° or more.

But if I use it as intended it works fine.

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it sounds like the keyboard cable has dislodged a little. this is actually very common with this computer. the solution most of the time is to take the laptop apart very carefully since there is a cable that connects the bottom of the laptop to the logic board, and reseat the keyboard cable. I just had to fix this exact issue last week. I really hope that is what is wrong with your computer and that you are able to get it working correctly soon.

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Thanks. This worked on the first few instances it happened but not recently. I fixed the problem by detaching the type cover and doing a suggested solution by surface.com: cleaning the tips of the 4 connectors with a cotton swab and alcohol. I hope I don't have to do this all the time.

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it is best to err on the side of caution. so i would do that solution again even though i know that it is a pain. but i believe that it is less painful then having to pay $100 just for someone to try to figure out whats wrong with it in the first place. also i probably should have mentioned this earlier but make sure all of your drivers are up to date

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Jessie Ponce will be eternally grateful.
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