Released April, 2014. CPU - Quad-core 2.3 GHz Krait 400, GPU - Adreno 330. Display - IPS LCD, 16M colors, 1080 x 1920 pixels, 5.2 inches. Internal memory - 16 GB, 3 GB RAM. Android OS, v4.4.2 (KitKat). D6502, D6503, D6543

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Why is my phone turning off by itself?

My phone turns off by itself any time of the day. Sometimes it starts using the power button. Otherwise, I have to plug into the charger to start. Also, note that phones battery is fine because that is already charged when I plug in. I think it has some hardware issue. Any help will be highly appreciated. Thanks.

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Most Helpful Answer

@aag110 , ahmed , You can try a soft reset, press and hold the power button, from the options choose power off and then tap OK, wait a few seconds, now hold down the power button again to turn the phone back on(may have to try a couple times). If this is not working proceed to below(factory reset).

A lot of forums state to hard/ factory reset your device to fix this type of issue. In doing so you will loose all data that is not backed up.

Factory Reset:

-If the display is off hold down the power key to switch it back on.

-Then go to settings and then to backup and reset.

-Now, tap factory data reset and reset phone.

-Next, choose erase everything, ((you will clear all your data)).

-Select OK, to confirm reset operation.

See link below for more possible solutions. Good luck.

I hope this helped you out, if so let me know by pressing the helpful button.

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