Released in January 2015, the Charge HR is a fitness wearable tagged with the model number FB405BKS (Small) and FB405BKL (Large).

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Why back cover falls off.

Fitbit Charge HR seams to have a very common problem of coming apart in the back along with the side button falling who knows where! This makes a good product in operable if owner has had it past a year (or what ever the warranty date is)!! There's no way to get it fixed & Fitbit offers NO parts to customers (who have paid well over $100) a way to order for self repair!! Is this a set up for customers to keep purchasing their products, yearly or so?! Are the Fitbits made to last only a short while and we aren't being told?! The new Fitbit is very attractive & seem to be a step up from the first run /previous generation, however whose to say if they will hold up past a year?!?!

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@lele6136 , Lisa, Sorry to here your device is letting you down. It does seam the Fitbit products have their fair share of problems from the forums I have read through. I guess what I would probably do is contact Fitbit one more time at the link below, ask to speak to a resolutions specialist, to see if they can make good on the watch(talk nicely), have your info./details/ammunition all ready to present your case.

If you do not get any where, may be time to stop buying their products or at least wait till product has been out a year or more and read the reviews before purchasing. Good luck.

I hope this helped you out, if so let me know by pressing the helpful button.

http://help.fitbit.com/?cu=1

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Lisa will be eternally grateful.
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